When a critical system starts to show signs of failure, it's important to act quickly to prevent data loss and downtime.
Our customer experienced a series of increasingly serious faults on a critical server platform with a huge amount of irreplacable data, and was concerned that the loss of the server could mean days or weeks of downtime and the very real possibility of data loss.
The first order of business was to order a replacement server, which would take time to build and have delivered. SynaTree worked directly with our suppliers to put together a machine that was just the right fit for the customer's needs. Working with our partners, we achieved a hardware cost for the new server that is over 50% less than the customer originally paid for the failing server.
While the new server is being built and delivered, SynaTree tooks steps to ensure that a complete failure of the existing system would not mean excessive downtime. We utilized virtualization technology to create a working virtualized copy of the server, that could take over for the physical system in the event of a failure. This virtualized copy of the server resided on SynaTree's own systems, ready at a moment's notice to seamlessly transition so that our client's day-to-day business would not be affected.
The client's existing server ran an outdated version of the Windows Server operating system, so the replacement server would not be running the same software as the existing server. Normally, this would be a cause for substantial delays and lot of re-training of staff. However, SynaTree's approach was to utilze the same Virtualization Technology that prevented disaster before to offer a gentle transition now that the new server was delivered and functioning, and the old server was making it's way to the recycling center. Employees could continue to access the old system through this virtualized environment while SynaTree worked to transition software and data to the new environment. When the process was complete, employees could be trained gradually to use the new system, with the old system standing by.
Thanks to virtualization technology, what could have been a chaotic and expensive crisis was managed and became a structured and well-planned transition.